Return & Refund Policy


Items purchased online may be returned to Lualuz within 7 days from the date you receive your order.

If you wish to return your product, please email us at and specify which product you are interested in returning, and the reason for this return. We welcome your feedback!

Only unworn and unaltered items in original packaging can be returned. Please note we are unable to accept returns for earrings or pierced jewellery due to hygiene reasons. 

You will be responsible for paying for your own shipping costs for returning your item.

To complete your return, we require a receipt or proof of purchase.


Once your returned product is received and inspected, we will send you an email to notify you that we have received your returned item and we will also notify you of the approval or rejection of your refund.

Once you receive our notification for approval, our refund will be processed, and a credit will be applied to your credit card or original method of payment, within 15 business days. Refund will be processed only for the value of the returned product and shipping costs are not refundable.